1. Introduction
EUGateway.gr ("we," "our," or "us") operates as an information and connection platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Important: EUGateway.gr is a marketplace platform connecting applicants with third-party professionals. We are not responsible for the data practices of third-party service providers you choose to engage with through our platform.
2. Data Controller
Data Controller: EUGateway.gr
Contact Email: info@eugateway.gr
Location: Athens, Greece
3. Information We Collect
3.1 Information You Provide
- Registration Information: Name, email address, contact details
- Profile Information: Investment preferences, nationality, family situation (voluntarily provided)
- Communication Data: Messages, inquiries, and correspondence with us or professionals on the platform
- KYC/OFAC Information: Identity verification data required for eligibility checks (processed by certified third-party providers)
3.2 Automatically Collected Information
- Usage Data: IP address, browser type, pages visited, time spent on pages
- Cookies: Session cookies, preference cookies, analytics cookies
- Device Information: Device type, operating system, unique device identifiers
4. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Consent: When you voluntarily provide information and agree to our terms
- Contractual Necessity: To provide our platform services and facilitate connections
- Legitimate Interest: To improve our services, prevent fraud, and ensure platform security
- Legal Obligation: To comply with EU regulations, AML/CFT requirements, and court orders
5. How We Use Your Information
- To create and manage your account
- To connect you with verified professionals (lawyers, agents, consultants)
- To process eligibility checks and verification services
- To send service-related notifications and updates
- To improve our platform and user experience
- To detect, prevent, and address fraud or security issues
- To comply with legal obligations and respond to lawful requests
6. Information Sharing and Disclosure
6.1 Third-Party Professionals
When you choose to connect with professionals through our platform, we share relevant information necessary for them to provide services. We are not responsible for how these third parties handle your information.
6.2 Service Providers
- KYC/OFAC verification providers
- Hosting and infrastructure services
- Payment processors (when applicable)
- Analytics and performance monitoring
6.3 Legal Requirements
We may disclose information when required by law, court order, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to government requests
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or prominent notice on our website.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law:
- Account Data: Until account deletion or 2 years of inactivity
- Communication Records: 3 years for customer service purposes
- KYC/Verification Data: As required by AML regulations (typically 5 years)
- Transaction Records: As required by tax and financial regulations
8. Your Rights Under GDPR
As an EU data subject, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Lodge a Complaint: File a complaint with your national Data Protection Authority
To exercise these rights, contact us at info@eugateway.gr. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Access controls and authentication
- Regular security audits
- Employee confidentiality agreements
Limitation of Liability: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access due to circumstances beyond our reasonable control.
10. International Data Transfers
If we transfer data outside the EU/EEA, we ensure adequate safeguards through:
- EU Standard Contractual Clauses
- Adequacy decisions by the European Commission
- Binding Corporate Rules
- Your explicit consent
11. Cookies and Tracking
We use cookies and similar technologies. You can control cookie preferences through your browser settings. Note that disabling cookies may limit platform functionality.
Types of Cookies We Use:
- Essential Cookies: Required for platform operation
- Functional Cookies: Remember your preferences
- Analytics Cookies: Understand how visitors use our site
- Marketing Cookies: Deliver relevant advertisements (with consent)
12. Third-Party Websites
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
13. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately.
14. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of material changes via:
- Email notification
- Prominent notice on our website
- Updated "Last Updated" date
Continued use of our services after changes constitutes acceptance of the updated policy.
15. Marketing Communications
You may opt out of marketing emails by:
- Clicking "unsubscribe" in any marketing email
- Adjusting preferences in your account settings
- Contacting us at info@eugateway.gr
Note: You cannot opt out of essential service communications.
16. Data Protection Officer
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer:
Email: dpo@eugateway.gr
Response Time: Within 30 days of receipt
17. Supervisory Authority
You have the right to lodge a complaint with the Greek Data Protection Authority (Hellenic DPA):
Website: www.dpa.gr
Address: Kifissias Av. 1-3, 11523 Athens, Greece
18. Disclaimer of Liability
IMPORTANT LIMITATION: EUGateway.gr operates as an intermediary platform. We provide connections to third-party professionals but do NOT:
- Provide legal, financial, or immigration advice
- Guarantee outcomes of Golden Visa applications
- Control how third-party professionals handle your data
- Assume liability for actions or omissions of third parties
- Verify the accuracy of information provided by users or professionals
To the maximum extent permitted by law, we disclaim liability for any damages arising from unauthorized data access, third-party actions, or your use of information obtained through the platform.
19. Contact Us
For questions about this Privacy Policy or our data practices:
Email: info@eugateway.gr
Subject Line: "Privacy Policy Inquiry"
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